Last updated: 28 September 2026

We want you to be happy with your order. Because our products are made to order, our returns and refunds process works slightly differently from a traditional clothing store.

RETURNS & CANCELLATIONS

For standard, non-personalised products purchased online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods without giving a reason.

If you wish to cancel your order, please contact us at [YOUR EMAIL ADDRESS] within 14 days of receiving your order.

Once you have notified us of your cancellation, you normally have a further 14 days to return the item.

The item may be inspected in the same way you would reasonably inspect it in a shop. If the item has been handled beyond what is reasonably necessary and its value has been reduced, we may make a deduction from your refund where permitted by law.

Where a valid statutory cancellation applies, we will refund the purchase price and the cost of standard delivery. Any additional cost for a more expensive delivery option is not refundable.

Refunds will normally be made using the original payment method.

MADE-TO-ORDER & PERSONALISED PRODUCTS

Our products are made to order.

Being made to order does not, by itself, remove a customer's statutory cancellation rights.

However, where an item has been made to the customer's specifications or is clearly personalised, the statutory 14-day cancellation right may not apply.

For standard products that are not personalised, any applicable statutory cancellation rights remain unaffected.

WRONG SIZE, COLOUR OR CHANGE OF MIND

Printful does not generally accept returns or provide refunds or exchanges where a customer has ordered the wrong size or colour or has changed their mind.

For standard, non-personalised products purchased online in the UK, this does not remove any statutory cancellation rights that may apply to the customer.

Please carefully check the size guide, product details and colour selection before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or you receive the wrong product, please contact us as soon as possible at [YOUR EMAIL ADDRESS].

Please include your order number and clear photographs showing the issue.

Where the issue is covered by Printful's policy, we will arrange an appropriate replacement or refund.

Printful requires quality-related claims or lost-package claims to be reported within 30 days of the delivery date (or estimated delivery date for orders that never arrived), so please contact us promptly if there is a problem with your order.

LOST ORDERS

If your order is lost in transit, please contact us at [YOUR EMAIL ADDRESS].

We will investigate the issue with our fulfilment and delivery partners and, where appropriate, arrange a replacement or refund.

RETURN SHIPPING

Where you are exercising a statutory cancellation right, you may generally be responsible for the cost of returning the item unless we have agreed otherwise or the item is faulty, damaged or incorrect.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Do not send a return directly to Printful unless we have specifically instructed you to do so.

REFUNDS

Where a refund is due, we will process it in accordance with applicable UK consumer law.

For statutory cancellations, refunds will normally be made using the original payment method.

Where a returned item is required, we may wait until the item has been returned or you have provided evidence that it has been sent back, in accordance with applicable law.

Please allow additional time for your bank or payment provider to process the refund.

CONTACT US

If you have any questions about returns, refunds or your order, please contact us at:

Broken Morals

Email: [YOUR EMAIL ADDRESS]

Address: [YOUR BUSINESS ADDRESS]