Last updated: 28 September 2026

These Terms & Conditions apply to purchases made through our website. By placing an order with us, you agree to these Terms & Conditions.

1. ABOUT US

This website is operated by Salestack Marketing.

Business email: [YOUR EMAIL ADDRESS]

Business address: [YOUR BUSINESS ADDRESS]

For the purposes of these Terms & Conditions, "we", "us" and "our" refer to Broken Morals.

2. OUR PRODUCTS

We sell clothing and other products that are produced to order.

Because our products are made to order, the appearance of colours may vary slightly depending on your device or screen settings. Product images are provided for illustration and we aim to ensure that product descriptions, sizes and colours are as accurate as reasonably possible.

We reserve the right to update product designs, descriptions, colours, sizes or availability where reasonably necessary.

3. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products selected.

After placing your order, you will receive an order confirmation by email. This confirms that we have received your order, but does not necessarily mean that your order has been accepted.

We reserve the right to cancel an order where, for example, a product is unavailable, there is an error in the product or pricing information, or we reasonably believe the order cannot be fulfilled.

If we cancel an order after payment has been taken, you will receive a full refund.

4. PRICES AND PAYMENT

All prices displayed on our website are in GBP (£), unless otherwise stated.

The total price of your order, including any applicable delivery charges and taxes, will be shown before you complete your purchase.

Payment must be made using the payment methods available at checkout.

We reserve the right to correct pricing or listing errors. If a significant pricing error affects an order you have placed, we will contact you before processing the order.

5. PRODUCTION AND DELIVERY

Our products are made to order and fulfilled by our third-party production and fulfilment partner, Printful.

Production and delivery times are estimates and are not guaranteed dates.

For information about estimated delivery times, please see our Shipping Policy.

Once your order has been dispatched, you will receive tracking information where tracking is available.

We are not responsible for delays caused by circumstances outside our reasonable control, such as carrier delays, severe weather, customs delays, strikes, technical issues or unusually high order volumes.

Nothing in these Terms & Conditions affects your legal rights regarding delivery.

6. CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Because our products are made to order, we may begin production shortly after an order is placed. Once production has started, we may not be able to make changes or cancel the order.

This does not affect any statutory cancellation rights you may have under UK consumer law.

7. RETURNS AND REFUNDS

Our products are made to order, so we generally do not accept returns simply because you have changed your mind, selected the wrong size or selected the wrong colour, except where applicable law gives you a right to cancel.

Where a legal right to cancel applies, you may cancel your order within 14 days of receiving the goods without giving a reason, subject to any applicable legal exceptions.

Certain personalised or custom-made products may be exempt from the statutory 14-day cancellation right where the law allows.

Nothing in this policy affects your statutory rights.

For full information about returns, refunds and defective products, please see our Returns & Refund Policy.

8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective or materially different from what you ordered, please contact us as soon as possible at [YOUR EMAIL ADDRESS].

Please provide your order number and, where appropriate, clear photographs of the issue so that we can investigate and arrange an appropriate remedy.

Depending on the circumstances, this may include a replacement, repair or refund.

Your statutory rights are not affected.

9. WRONG DELIVERY INFORMATION

You are responsible for providing an accurate and complete delivery address when placing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery or reshipping costs may apply.

This does not affect any rights you may have under applicable law.

10. INTELLECTUAL PROPERTY

All content on this website, including our logos, branding, graphics, photographs, product designs, text and other materials, is owned by or licensed to us unless otherwise stated.

You may not copy, reproduce, modify, distribute or use our content for commercial purposes without our prior written permission.

11. YOUR USE OF OUR WEBSITE

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, overburden or interfere with the website.

We may suspend or restrict access to the website where reasonably necessary to protect the website, our business or other users.

12. THIRD-PARTY SERVICES

We use third-party service providers to operate parts of our business, including payment processing, website services, production and fulfilment.

Our products are fulfilled by Printful. Your order may therefore be processed and fulfilled by Printful or its relevant fulfilment facilities on our behalf.

Third-party services may have their own terms and privacy policies.

13. LIABILITY

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

In particular, nothing in these Terms & Conditions affects your legal rights relating to goods that are faulty, not as described, or not fit for purpose.

To the extent permitted by law, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

14. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, strikes, carrier disruption, government action, technical failures, or other circumstances that we could not reasonably prevent.

Where such an event occurs, we will take reasonable steps to minimise its impact.

15. PRIVACY

We process personal information in accordance with our Privacy Policy.

By placing an order, you acknowledge that information necessary to process and fulfil your order may be shared with relevant service providers, including payment processors and our fulfilment provider.

Please see our Privacy Policy for more information.

16. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The version applicable to your order will be the version that was displayed on our website when you placed your order.

17. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the law of the country in which you live where applicable.

18. YOUR STATUTORY RIGHTS

Nothing in these Terms & Conditions is intended to remove or reduce your statutory rights as a consumer.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

19. CONTACT US

If you have any questions about these Terms & Conditions, your order or our products, please contact us at:

Broken Morals

Email: [YOUR EMAIL ADDRESS]

Address: [YOUR BUSINESS ADDRESS]